Storage Canning Town Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Canning Town provides storage, related handling, and associated removal services to customers. By placing a booking, using our storage facilities, or instructing us to provide collection, delivery, or removal services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, partnership, company, or organisation that places a booking with Storage Canning Town for storage, removal, or related services.

Services means any storage, handling, loading, unloading, packing, removal, or transportation services provided by Storage Canning Town.

Storage Facility means any premises, unit, container, or space provided or arranged by Storage Canning Town for the storage of goods.

Goods means the items and property that you deliver to, or request us to collect, transport, or store at the Storage Facility.

Contract means the agreement between Storage Canning Town and the Customer incorporating these Terms and Conditions.

2. Scope of Services

Storage Canning Town provides storage services, which may include short term and long term storage solutions. We may also provide related services such as packing assistance, loading and unloading, and removals or transportation of goods to and from our storage facility or other premises as requested.

All services are subject to availability and may be restricted based on the nature of the goods, access conditions, and applicable legal and safety requirements.

3. Booking Process

3.1 You may request a quotation for our services by providing accurate details of the goods, collection and delivery locations, access conditions, and any special requirements. Quotations are based on the information you provide and may be revised if that information is incomplete, inaccurate, or changes.

3.2 A booking is only confirmed when we issue a written confirmation, which may be provided electronically, specifying the services to be supplied, the date or dates, the indicative duration, and the applicable charges.

3.3 We may require a deposit or advance payment as a condition of accepting your booking. If this is required, it will be stated in our confirmation and must be paid by the specified date.

3.4 You must inform us in advance of any items that require special handling, any unusual access issues, such as restricted parking or limited lift access, and any time constraints that might affect our ability to carry out the work as booked.

3.5 We reserve the right to refuse or cancel any booking if providing the services would breach legal or safety requirements, involve prohibited goods, or if you fail to comply with our booking or payment conditions.

4. Customer Responsibilities

4.1 You are responsible for ensuring that all information you provide is accurate and complete, including the nature and quantity of goods, access details, and any restrictions that may affect the services.

4.2 You must ensure that suitable access is available at the agreed collection and delivery addresses, including appropriate parking, loading areas, and clear routes for moving goods safely.

4.3 You are responsible for adequately packing and protecting your goods, unless you have expressly booked and paid for packing services. We are not responsible for damage arising from poor or inadequate packing carried out by you or a third party instructed by you.

4.4 You must not store or present for removal any goods that are prohibited, illegal, dangerous, or unsuitable for storage, including but not limited to explosives, flammable items, compressed gases, toxic substances, perishable goods, live animals, plants, or any items that may cause contamination or infestation.

4.5 You must ensure that all appliances are properly disconnected and drained prior to removal or storage, including fridges, freezers, washing machines, and similar items.

5. Payments and Charges

5.1 Charges for our services will be set out in our quotation or confirmation. Storage charges are normally calculated based on the size and type of storage space, the duration of storage, and any additional services requested.

5.2 Payment terms will be specified in our confirmation. We may require payment in advance for storage and removal services, and we may charge recurring fees for ongoing storage at agreed intervals.

5.3 All charges are payable in the currency stated in our confirmation and are exclusive of any taxes that apply, which will be added where required by law.

5.4 If you fail to make any payment by the due date, we may charge interest on the overdue amount at the statutory rate from the due date until payment is made in full. We may also suspend or withhold services, including access to stored goods, until all outstanding amounts are paid.

5.5 We reserve the right to adjust our storage fees and other charges by giving you reasonable prior notice. Any change will apply from the start of the next billing period unless otherwise agreed.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by giving us written notice. The applicable notice period and any cancellation charges will depend on how much notice you provide before the scheduled service date.

6.2 If you cancel more than a specified reasonable period before the scheduled date, we will generally refund any deposit paid, less any administrative costs that we may have incurred in relation to your booking. The applicable period will be communicated to you when you make your booking.

6.3 If you cancel on short notice, or fail to provide access at the agreed time, we may retain your deposit and charge a reasonable cancellation or no show fee to cover our costs, including staff time and vehicle allocation.

6.4 Requests to change the date, time, or scope of services are subject to availability. We will make reasonable efforts to accommodate changes, but we may revise our charges if the changes affect the resources required or the time involved.

6.5 We may cancel or postpone a booking if circumstances beyond our reasonable control prevent us from providing the services, including severe weather, accidents, road closures, strikes, or other events. In such cases, we will seek to rearrange the services as soon as reasonably possible. Our liability will be limited as set out in these Terms and Conditions.

7. Use of Storage Facilities

7.1 Your right to use the Storage Facility is granted under a licence to store goods and does not create a tenancy or other property interest. Access is subject to our site rules, security procedures, and opening times, which may be varied from time to time.

7.2 You must use the Storage Facility only for storing goods that you own or are otherwise entitled to store. You must not use the Storage Facility for residing, conducting business activity that requires public access, or any unlawful purpose.

7.3 You are responsible for locking and securing your allocated storage unit or container, and for keeping any access codes, keys, or security information confidential. You must notify us promptly if you believe that unauthorised access may have occurred or if keys or security devices are lost or stolen.

7.4 We reserve the right to enter a storage unit or area in specific circumstances, including where we reasonably believe that there is a risk to safety or property, where required by law or by lawful authority, or where necessary to inspect, maintain, or relocate the goods for operational reasons.

8. Waste and Environmental Regulations

8.1 You are responsible for ensuring that no waste materials, rubbish, or unwanted items are abandoned or left in communal areas, loading bays, or outside your storage space. Any such items may be treated as waste and removed at your cost.

8.2 You must comply with all applicable laws and regulations relating to waste, recycling, and environmental protection. Hazardous or regulated waste must not be brought onto our premises or offered for removal without our prior written agreement and without compliance with all required legal procedures.

8.3 We may arrange for the disposal or recycling of certain items on your behalf if agreed in advance. Additional charges will apply for any such services, and you remain responsible for ensuring that the items can lawfully be disposed of in that manner.

8.4 If you store or present any goods that are later found to be unsafe, contaminated, or in breach of environmental or waste regulations, you will be responsible for all costs, losses, and liabilities that we incur as a result, including cleaning, disposal, and any regulatory action.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing our services. However, we do not guarantee that the Storage Facility is completely secure or that all risk of loss or damage can be eliminated.

9.2 You are strongly advised to arrange adequate insurance cover for your goods during removal, transit, and storage. Unless expressly agreed in writing, our charges do not include insurance cover for your goods, and we are not responsible for arranging insurance on your behalf.

9.3 Our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount per consignment or per storage unit, subject to an overall financial cap. Details of the applicable limits may be notified to you separately or included in our quotation.

9.4 We will not be liable for any loss or damage that arises from your own act or omission, insufficient or improper packing, inherent defect or natural deterioration of goods, changes in temperature or humidity, vermin or pests unless directly attributable to our failure to take reasonable precautions, or circumstances beyond our reasonable control.

9.5 We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such liability cannot lawfully be excluded under applicable law.

9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

10. Lien and Disposal of Goods

10.1 We have a lien over your goods for all unpaid charges and any other sums due under the Contract. This means that we are entitled to retain possession of the goods until all outstanding amounts have been paid in full.

10.2 If any amounts remain unpaid after reasonable notice has been given to you, we may, in accordance with applicable law, sell, dispose of, or otherwise deal with some or all of the goods in order to recover the sums due and any reasonable costs incurred in enforcing our rights.

10.3 Any remaining balance, after deduction of amounts owed and costs, will be held for you, subject to any legal requirements. If you cannot be located using reasonable efforts, the balance may be handled in accordance with applicable unclaimed property rules.

11. Access, Health and Safety

11.1 When attending our premises, you and anyone accompanying you must comply with our health and safety rules and any instructions given by our staff. You must not block access routes, fire exits, or emergency equipment.

11.2 Children must be supervised at all times, and pets are not allowed into non designated areas unless expressly authorised and controlled.

11.3 You must not use any equipment, such as lifting gear or trolleys, in a manner that is unsafe or contrary to our instructions. You are responsible for any damage or injury caused by your unsafe use of equipment or facilities.

12. Personal Data

12.1 We will collect and use your personal information for the purposes of managing your booking, providing our services, processing payments, maintaining security, and complying with legal obligations.

12.2 We will take reasonable steps to keep your information secure and to use it only for legitimate business purposes and as required by law.

13. Changes to Terms and Conditions

13.1 We may update or revise these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to you.

13.2 Where you have an ongoing storage arrangement with us, we will provide you with reasonable notice of any material changes. Continued use of our services after such notice will constitute acceptance of the updated Terms and Conditions.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Storage Canning Town, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity of the remaining provisions.

15.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall it prevent the further exercise of that or any other right or remedy.

15.3 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for business reasons, provided that such assignment does not materially affect your rights under the Contract.

15.4 These Terms and Conditions, together with any written confirmation or quotation issued by us, constitute the entire agreement between you and Storage Canning Town in relation to the services and supersede any prior understandings or agreements.