Storage Canning Town Privacy Policy
This Privacy Policy explains how Storage Canning Town collects, uses, stores and protects personal data relating to customers and prospective customers in the Canning Town area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Storage Canning Town customers and users of our storage services in the Canning Town area, whether you contact us online, by post, or in person at our premises.
Personal Data We Collect
We collect and process different categories of personal data when you use our storage services or contact us. The personal data we may collect includes:
Identification details such as full name, date of birth, and identity documentation details where required for security and verification purposes.
Contact details such as home address, billing address, previous address where relevant, and any correspondence address you provide to us, as well as your communication preferences.
Account and contract details such as storage unit number, contract start and end dates, payment history, and information on services you have requested or used.
Payment and transaction data such as payment method details, card or account reference information processed through secure payment processors, invoices, and records of payments made and outstanding balances.
Security and access data such as CCTV footage in and around our premises, access logs, entry and exit times, and records relating to security incidents where relevant.
Communication data such as records of any enquiries, complaints, feedback, or requests you submit to us by any communication channel.
Technical data where you interact with our online services, such as IP address, device information, and basic usage data, collected through standard logging for security and performance monitoring.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us, request a quote, sign a storage agreement, make a payment, use our premises, or otherwise interact with us. We may also receive information from third parties such as payment providers, identity verification services, or business partners where this is necessary to provide our services or comply with legal obligations.
Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data where it is necessary to enter into and perform our contract with you, including managing your booking, providing storage services, processing payments, and communicating with you about your account.
Legal obligation: We process certain information to comply with our legal and regulatory obligations, such as record-keeping, tax, accounting, fraud prevention, and responding to lawful requests from law enforcement or regulatory authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes maintaining site security, preventing and detecting crime, managing our business operations, improving our services, and handling customer service queries.
Consent: In specific cases, we may rely on your consent for particular processing activities, such as sending certain forms of marketing communications where required by law. When we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing that took place before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage storage services to you, including setting up your account, managing access to your storage unit, processing bookings, and administering your contract.
To process payments, issue invoices, handle billing queries, and maintain accurate financial records.
To verify your identity where necessary for security, fraud prevention, or regulatory purposes.
To secure our premises, units, and property through access systems, CCTV monitoring, and incident management.
To communicate with you about your storage agreement, service notices, changes to our terms, and other information essential to your use of our services.
To respond to your enquiries, complaints, and feedback, and to provide customer support.
To improve and develop our services, operations, and customer experience, based on aggregated and anonymised data wherever possible.
To comply with applicable laws, regulations, and lawful requests from authorities.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as data processors on our behalf or, in some cases, as independent controllers.
We may use data processors to provide services such as payment processing, accounting support, cloud storage and data hosting, IT support, security and CCTV system maintenance, document management, and professional advisory services. These processors are only permitted to process your personal data in accordance with our instructions and for the specified purposes, are required to protect your data, and must keep it confidential.
We may also share your data with third parties where required by law, for example with law enforcement agencies, regulators, or courts, or where it is necessary to protect our rights, property, or the safety of our customers and staff.
If any personal data is transferred outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, in accordance with data protection law.
Data Retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to meet any legal, regulatory, tax, accounting, or reporting requirements.
In general, we retain customer account and contract records for a period required by applicable law after the end of your relationship with us. CCTV footage and access logs are kept for shorter periods, unless they are required for the investigation of an incident or for legal proceedings.
When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Storage Canning Town customers in the Canning Town area, subject to certain legal limitations and conditions. Your rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, along with information about how we use it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This may not apply where we must retain the data for legal or contractual reasons.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or unless the processing is for the establishment, exercise, or defence of legal claims.
Right to data portability: Where we process your personal data on the basis of consent or contract by automated means, you have the right to receive the data you provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal, but we will cease the relevant processing going forward.
How to Exercise Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or at our premises.
When you contact us, we may need to confirm your identity before responding to your request, to ensure that we only provide information to the correct individual. We aim to respond to all valid requests within the timescales required by data protection law.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first, so that we can try to resolve any issues directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will be made available at our premises or through our normal communication channels, and will apply from the date it is issued.
We recommend that you review this Privacy Policy periodically so that you remain informed about how Storage Canning Town uses and protects your personal data.
